Refund policy

At Diligent Self, we strive to deliver the highest quality products to our valued customers. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the supplement after use, you may return the item within 30 days from the original purchase date for a full refund, which includes both the product cost and the shipping charges. However, to be eligible for a refund, the following conditions must be met:

 

The return request must be initiated within 30 days from the date of purchase. After this period, we will not be able to accept returns or issue refunds.

 

The tub containing the supplement must be at least half full once shipped to the manufacturer. Nearly empty tubs will not be eligible for a refund.

 

The product must be in its original packaging. Any damage to the packaging or product may void the return eligibility.

 

To initiate a return, please contact our customer support team at orders@diligent-self.com. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

 

Pack the item securely, along with the RMA number clearly marked on the outside of the package.

 

As part of our commitment to excellent customer service, we will cover the shipping costs associated with the return. Our customer support team will provide you with a pre-paid shipping label for your convenience.

 

We recommend using the provided pre-paid shipping label and a trackable shipping method to ensure the safe return of the item. We will not be responsible for any lost or damaged returns during transit.

 

Once we receive the returned item and verify that it meets the return policy criteria, we will process your refund promptly. Please allow up to 5-10 business days for the refund to be reflected in your original payment method.

 

Refunds will be issued for the full purchase amount, including the original shipping cost. Please note that any additional expedited or premium shipping charges are non-refundable.

 

If you have any questions or concerns about the return process or your refund status, please don't hesitate to reach out to our customer support team.

 

Thank you for choosing Diligent Self. We highly value your satisfaction and are dedicated to ensuring a smooth and hassle-free return experience. If you have any further questions or need assistance, please feel free to contact us at any time.

 BE DILIGENT!